Refund policy

 

We hope you love your items but if you are unhappy with your purchase for any reason, they can be returned for a refund provided that the following guidelines are observed.

Unfortunately, due to the nature of personalised items, no refund can be provided unless the item is faulty.

The below guidelines are subject to your stautory rights.

  • Email us at info@favouredlondon.co.uk within 14 working days from receiving your order, quoting your order number and request a refund. We will then give you full details and instructions on our simple return process.
  • Past the grace period of 14 days from when you received your item, we cannot offer you a refund. 
  • Favoured London can accept unworn pieces in the same condition they were sold in, within 14 days of purchase. Please note we're only able to take responsibility for an item once it is back in our care, and returned via Royal Mail 24 Tracked, which includes a tracking number and proof of postage.
  • You must return the item(s) in the same condition in which you received them, in their original packaging and swing tags still in place. You are asked to take reasonable care of the items. For the avoidance of doubt, if handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected, or you damage the item in any way, no refund will be offered.
  • You must return the item(s) in perfect unused, unwashed and sellable condition.
  • Please be very careful when trying products on as we will not be able to arrange a refund if the product is returned with any smell, marks, stains, makeup or hairs on.
  • To complete a return, please include your order number and name within the package.
  • The original shipping fee will not be refunded, and you will be responsible for paying for your own shipping costs for returning your item(s).
  • Returns lost in the post are not the responsibility of Favoured London unless you send the parcel tracked and can show that the parcel has been signed for by Favoured London.
  • Once we receive the returned item, we will assess it and will notify you about whether we are accepting the product for return.
  • We aim to process all returns/exchanges within 14 days of us receiving the goods back in our headquarters, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you. 
  • We strongly advise our customers to carefully inspect any items delivered to ensure they are in perfect condition and suffer no defects. Any items that are defected should not be returned before informing us. Any items that are returned and arrive to us defected will be considered defected by the customer and therefore cannot be liable for a refund.

Delivery Confirmation and Refund Policy

Once an item has been dispatched, we rely on our delivery partners to ensure it reaches the specified address. If the delivery partner confirms the item as delivered but you have not received it, please follow these steps:

1. Check with Neighbours or Other Household Members: Occasionally, parcels may be left with a neighbour or at a secure location nearby. Please also check the delivery photo confirmation and the geo-tagged location on the map provided by Royal Mail to verify the delivery location.

2. Contact Us Promptly: Notify us within 7 days of the confirmed delivery date if the item has not been received. We will initiate a claim with the delivery partner on your behalf.

3. Refund or Replacement Review: If the delivery service confirms successful delivery to the specified address, we may not be able to issue a refund immediately. We will need to wait until the claim with the delivery partner is fully resolved before we can review whether a refund or replacement is appropriate. 

If the claim is finalised as delivered, we are unable to provide a refund; however, a goodwill gesture may be offered based on the circumstances.


We are unable to offer you a refund or exchange on the following:

  • If the items are personalised in any way
  • We are unable to refund face-masks due to hygiene reasons.
  • We cannot offer refunds on perishable goods such as food and alcohol.
  • All custom orders are final and non-returnable.

  • If the claim is finalised as delivered, we are unable to provide a refund; however, a goodwill gesture may be offered based on the circumstances.