Shipping policy

1. We aim to ship non personalised items within 2 working days.

2. In any event, delivery will be made within 14 days of your order unless stated otherwise.

3. Delivery will be made as soon as possible after your order is accepted.

4. It is not the responsibility of Favoured London if a delivery is missed. If the customer misses a delivery, they will need to get in touch with the relevant courier.

5. Favoured London will charge an additional delivery charge to the cost of the purchased goods.

6. It is the responsibility of the customer to choose the correct shipping option. If the incorrect shipping option is chosen, we cannot guarantee that your order can be moved to the other shipping method.

7. We do not currently ship internationally.


Delivery Confirmation and Refund Policy

Once an item has been dispatched, we rely on our delivery partners to ensure it reaches the specified address. If the delivery partner confirms the item as delivered but you have not received it, please follow these steps:

1. Check with Neighbours or Other Household Members: Occasionally, parcels may be left with a neighbour or at a secure location nearby. Please also check the delivery photo confirmation and the geo-tagged location on the map provided by Royal Mail to verify the delivery location.

2. Contact Us Promptly: Notify us within 7 days of the confirmed delivery date if the item has not been received. We will initiate a claim with the delivery partner on your behalf.

3. Refund or Replacement Review: If the delivery service confirms successful delivery to the specified address, we may not be able to issue a refund immediately. We will need to wait until the claim with the delivery partner is fully resolved before we can review whether a refund or replacement is appropriate. If the claim is finalised as delivered, we are unable to provide a refund; however, a goodwill gesture may be offered based on the circumstances.

 


     
    UK Standard Delivery
    2-3 working days
    Standard tracked delivery - £5.00

    UK Express Delivery
    Next business day
    Expressed tracked delivery - £10.00

     

    Returns:

    If you find an item isn't right for you, Favoured London can accept unworn pieces in the same condition they were sold in, within 14 days of purchase. Please note we're only able to take responsibility for an item once it is back in our care, so we would advise getting a tracking number and proof of postage.

    For further information please refer to our Refund policy.